Privacy Policy

Depending on how you interact with us, we may collect information such as:

• Your name
• Business name
• Email address
• Phone number
• Website address
• Any information you choose to include when contacting us

Like most modern websites, we may also collect some technical information automatically, such as:

• Your IP address
• Browser type
• Device information
• Pages visited on our website
• General website usage information

This helps us understand what's working, what isn't, and how we can improve your experience.

Simply put, we collect information so we can do our job.

This may include:

• Responding to your enquiries
• Providing the services you've requested
• Preparing quotes or proposals
• Improving our website and customer experience
• Sending important service updates
• Sending occasional marketing communications (only where appropriate and in accordance with New Zealand law)

We won't send endless emails, and if you no longer want to hear from us, you can unsubscribe at any time.

Here's the important bit.

We don't sell your personal information.

Ever.

There are times where we may need to share information with trusted third-party providers who help us deliver our services. This might include website hosting providers, software platforms, payment processors, analytics services, or other technology partners.

These providers are expected to handle your information responsibly and only use it for the services they provide to us.

If we're ever legally required to disclose information, we'll comply with our obligations under New Zealand law.

Like almost every website these days, we use cookies.

Cookies are small files stored on your device that help our website remember your preferences and understand how visitors use our site.

They help us improve your experience, measure website performance, and make our website easier to use.

You can disable cookies through your browser settings if you prefer, although some parts of our website may not work quite as intended.

We take security seriously.

We use reputable systems and reasonable security measures to help protect the information we hold.

While no online system can ever guarantee absolute security, we're committed to following good practices to keep your information as safe as reasonably possible.

We only keep personal information for as long as we need it to provide our services, meet our legal obligations, or support our business operations.

When information is no longer required, we'll securely delete or anonymise it where appropriate.

Under New Zealand's Privacy Act 2020, you have the right to:

• Ask what personal information we hold about you.
• Request a copy of your information.
• Ask us to correct information if it's inaccurate.
• Withdraw consent for marketing communications at any time.

If you'd like to make a request, just get in touch. We're always happy to help.

Technology changes, businesses grow, and privacy laws occasionally evolve too.

If we make important changes to this Privacy Policy, we'll update this page so you always have access to the latest version.

If anything in this Privacy Policy doesn't make sense—or you'd simply like to know how we handle your information—we'd love to hear from you.

Get in touch with the Found team and we'll happily explain everything in plain English.

After all, that's kind of what we're known for.